How Credit Unions Can Streamline Recovery Operations

Member-focused collections and disciplined recovery are not in conflict. They just need a clean hand-off point. ## Small Collections Teams, Large Portfolios Credit unions usually run lean collections departments that carry indirect auto paper, member vehicle loans, RV and boat notes, and the occasional commercial line. When a handful of staff handle every stage from first delinquency to charge-off, recovery assignments are what slip. The fix is process, not headcount: a defined trigger for assignment, one vendor contact, standardized documentation, and status visibility your collectors can read without sending an email. That keeps member outreach warm while the collateral side moves on schedule. None of these require new software or new staff. ## Four Changes With Immediate Payoff A fixed day count ends case-by-case debate Single point of contact across asset types Same documents on every account, every time ## Working With PRG Immediate cancellation when a member cures We set up your assignment format, insurance requirements, and reporting expectations. Accounts are worked with logged attempts so your collectors always know the status. Units are secured, documented, and delivered where you need them for disposition. **Key Points:** - Clear assignment triggers by day count - Compliance packet on every recovery - Statewide coverage from one vendor - Auto, RV, marine, and equipment handled together **Topics Covered:** - Set the Trigger - One Vendor - Standard Packet - Close Fast - Onboard Once - Assign and Track - Recover and Remarket ## About PRG Asset Recovery & Holdings LLC **Company:** PRG Asset Recovery & Holdings LLC **Phone:** (210) 745-0964 **Email:** repos@theprg.org **Service Area:** San Antonio, Austin, and throughout Texas **Licensing:** Texas licensed, bonded, and insured recovery agency **Website:** https://prgassetrecovery.com/how-credit-unions-streamline-recovery-operations